Last Updated: November 3, 2025
Alright, so here's the deal - Dreadveil Citadel isn't just another cookie-cutter gym. We're located at 1847 Fortress Avenue, Unit 12, Vancouver, BC V6B 2K3, and we take your privacy seriously. Like, really seriously.
This policy covers everything we do with your personal info when you train with us, check out our website, or even just shoot us an email asking about our programs. We're talkin' names, contact details, payment info, health history - basically anything that identifies you as one of our warriors.
Look, we've been running combat training programs since day one, and we know trust is earned in the trenches. So we're laying it all out here - no corporate jargon, no hiding behind fancy legal terms. Just straight talk about how we handle your data.
When you sign up for training at the Citadel, we're gonna need some basics:
We also collect some technical stuff when you browse our site - IP address, browser type, pages you visit. That's mostly to keep the site running smooth and spot any security issues.
Your info doesn't just sit in a vault collecting dust. Here's what we actually do with it:
Running Your Membership: Processing payments, scheduling your personal battle readiness coaching sessions, sending reminders about bootcamp times. The day-to-day stuff that keeps everything flowing.
Safety First: Your health data helps our trainers modify exercises during functional strength & conditioning. Got a bum knee? We're adapting those obstacle courses accordingly.
Making Things Better: We analyze training patterns (anonymously, usually) to figure out which programs are hitting hardest and where we can improve. If everyone's struggling with a particular warrior bootcamp drill, we're adjusting our approach.
Staying Connected: Sending updates about new training programs, changes to schedules, special events at the Citadel. You can opt out anytime if our emails get annoying.
Legal Stuff: Sometimes we gotta keep records for taxes, liability insurance, or if there's ever a dispute. Boring but necessary.
We're NOT selling your data to sketchy marketing companies or spamming you with unrelated garbage. That's not how we roll.
Your personal info stays pretty locked down, but there are a few situations where it gets shared:
Our Training Team: Your assigned coaches and trainers need access to your fitness history, goals, and health notes. They're bound by confidentiality agreements.
Service Providers: Payment processors (for handling transactions), scheduling software companies, our website host. These guys are vetted and contractually obligated to protect your data.
Legal Requirements: If the cops show up with a warrant or there's a court order, we're cooperating. Also if we reasonably believe someone's in danger, we might share info with emergency services.
Business Transitions: If Dreadveil Citadel ever gets sold or merges with another facility (not planning on it, but ya never know), your membership data would transfer to the new owners.
That's it. We're not handing your email to random third parties or partnering with data brokers. Your info stays within our fortress walls unless there's a legit reason.
Security's baked into everything we do here at the Citadel - not just the combat training part.
We use industry-standard encryption for data transmission. Payment info goes through PCI-compliant processors. Our physical files are locked up tighter than our equipment cages. Digital records sit behind firewalls and access controls.
Staff only gets access to info they actually need for their jobs. Front desk doesn't need to see medical histories. Trainers don't need your credit card details. It's compartmentalized.
Regular security audits, software updates, all that technical stuff happening behind the scenes. We're also training our team on privacy best practices because humans are usually the weakest link.
But let's be real - no system's 100% bulletproof. We're doing everything reasonable to protect your data, but if there's ever a breach, you'll hear about it from us directly and quickly. No covering it up and hoping nobody notices.
This is YOUR data, and you've got rights. Here's what you can do:
Access: Wanna see what info we've got on file? Just ask. We'll send you a copy within a reasonable timeframe.
Corrections: If something's wrong or outdated, let us know and we'll fix it. Changed your emergency contact? Updated medical info? We need to know.
Deletion: Cancel your membership and want us to erase your records? We'll delete what we legally can. Some stuff we gotta keep for tax or liability reasons, but we'll dump everything else.
Opt-Out: Don't wanna get our promotional emails? Hit unsubscribe or tell us directly. You'll still get essential stuff like billing notices and schedule changes.
Data Portability: Need your training records for another gym or personal use? We can export that in a readable format.
To exercise any of these rights, just email us at info@dreadveilcitadel.info or call (604) 555-9347. We'll verify your identity (can't have randos accessing your data) and then take care of it.
Under Canadian privacy laws (PIPEDA), you've also got the right to file a complaint with the Privacy Commissioner if you think we're mishandling your info.
Our website uses cookies - not the chocolate chip kind, unfortunately. These are tiny files that help the site remember you between visits.
Essential Cookies: Keep you logged into your member portal, remember items in your cart if you're buying warrior gear. These are necessary for the site to actually work.
Analytics Cookies: Tell us which pages people visit most, where folks are dropping off, how long they're sticking around. Helps us improve the user experience. This data's usually anonymous.
Marketing Cookies: Track whether you clicked through from an ad or social media post. Helps us figure out which marketing efforts are worth continuing.
You can disable cookies through your browser settings, but some parts of the site might not work right. Most browsers let you pick and choose which types you're cool with.
We're not doing anything creepy like following you around the internet after you leave our site. The tracking stays within our digital fortress.
We train people of various ages in our mixed martial arts and warrior bootcamp programs, including youth participants. But here's the deal with minors:
If you're under 19 in British Columbia (that's the age of majority here), we need parental or guardian consent before collecting your personal info. Parents also gotta sign off on the training itself - combat fitness isn't something we take lightly with younger warriors.
For kids under 13, we're extra careful. Parents get full control over what info is collected and can request to see it anytime. They can also tell us to delete it if they want their kid's data gone.
We don't knowingly collect information from young kids without proper consent. If we find out we messed up on this, we're deleting that data immediately and reaching out to the parents.
Youth training records are handled with the same security standards as adults, but with additional access restrictions. Only authorized trainers working directly with the minor can view their files.
We're not hoarders - we don't keep your info forever just because we can. Here's the typical timeline:
Active Members: While you're training with us, we obviously keep everything current and accessible.
After Cancellation: Most personal details get deleted within 30-60 days after your membership ends. Training records might stick around a bit longer in case you come back and wanna pick up where you left off.
Financial Records: Tax laws make us keep transaction records for seven years. That's not us being paranoid, it's literally required by the Canada Revenue Agency.
Legal Holds: If there's an ongoing dispute, insurance claim, or legal matter involving your membership, we'll keep relevant records until that's resolved.
Anonymized Data: Sometimes we strip out identifying details and keep aggregate stats for long-term analysis. Like "what percentage of members preferred medieval combat fitness over standard MMA" - stuff that can't be traced back to individuals.
If you want something deleted sooner, just ask. We'll accommodate unless there's a legal reason we can't.
Privacy laws evolve, our business grows, technology changes - so this policy might get updated from time to time.
When we make changes, we'll update that "Last Updated" date at the top of this page. For minor tweaks (like fixing a typo or clarifying something), that's probably all we'll do.
For major changes - like if we start collecting totally different types of data or change who we share with - we'll give you a heads up. Probably through email, maybe a notice when you log into your member portal. Depends on how significant the change is.
If we need fresh consent for something new under Canadian law, we'll ask for it explicitly. We're not sneaking changes past you and hoping nobody reads the fine print.
It's worth checking back here occasionally, especially if it's been a while. We try to keep this page readable and honest - no burying important stuff in legalese.
Look, privacy policies can be confusing even when we try to write 'em in plain English. If something here doesn't make sense, or you've got concerns about how we're handling your data, just reach out.
Email us: info@dreadveilcitadel.info - usually the fastest way to get answers
Call us: (604) 555-9347 - talk to a real human during business hours
Visit in person: 1847 Fortress Avenue, Unit 12, Vancouver, BC V6B 2K3, Canada - stop by the front desk
We'll get back to you within a few business days, usually sooner. Privacy questions go straight to management, not to an automated system or offshore call center.
If you're not satisfied with our response, remember you've got the right to contact the Office of the Privacy Commissioner of Canada. But honestly, we'd rather work it out directly - that's how we've always operated at Dreadveil Citadel.
Thanks for taking the time to read through this. Your trust means everything to our warrior community.
Forge Your Strength in the Shadows